Support tickets

Get help without leaving CloudOptify. Support tickets let you raise an issue, attach screenshots or files, and track the whole conversation — with email notifications so nothing slips through.

Creating a ticket

Open Settings → Help & Support and choose Open, then create a new ticket with:

• a subject and description,
• a category (e.g. billing, bug, question) and priority, and
• optional attachments — screenshots or files to help us understand the issue.

You’ll get an email confirming we received it, and the ticket appears in your list with its current status.

Tracking replies & status

Each ticket is a threaded conversation. When our team replies or changes the status, you’re notified by email and with an in-app badge on Settings. Open the ticket to read the reply and respond. Tickets move through statuses such as Open, In progress, Waiting on you, and Resolved — and you can reopen a resolved ticket if the issue isn’t fully fixed.

Notifications

• Email on new replies and status changes.
• In-app badge on the Settings menu item showing unread replies.

Note

Support tickets are a plan feature. If you don’t see Help & Support in Settings, your current plan doesn’t include it — see Subscription & plans.

Need us to see your screen?

For issues that are quickest to resolve by looking at your data directly, we may request support access — a time-boxed, read-only view that you approve. You’re always in control, and you can revoke it at any time.